CDL2GO Legal
Refund, billing, invoice, and payment dispute policies for individual course purchases, affiliate-branded purchases, and group, school, or company accounts.
Individual course purchase refund requests should be submitted within 30 days of purchase. Refund eligibility depends on purchase status, course access, course progress, duplicate purchase review, account activity, and the specific facts of the request.
CDL2GO may approve, deny, or partially approve refund requests after reviewing the purchase record and course activity. Duplicate purchases may be reviewed separately and may be eligible for correction when the duplicate purchase can be verified.
Refunds may be denied after significant course progress, after course completion, or after a certificate or completion record has been issued. For purchased endorsement courses, refunds are not available when more than 50% of the purchased endorsement course has been completed.
CDL2GO may also deny a refund when platform data indicates substantial use of the course materials or completion activity inconsistent with a refund request.
Courses purchased through CDL2GO affiliate partners, schools, training providers, or branded partner pages remain subject to CDL2GO refund review unless a different written policy is clearly stated for that purchase.
Additional affiliate, school, company, employer, or training-provider policies may apply. Those policies do not automatically replace CDL2GO review unless specifically stated.
Schools, companies, affiliates, employers, and group accounts may be billed by invoice or other approved billing arrangement. Monthly invoices must be paid according to the agreed billing terms.
CDL2GO may suspend account access, learner access, group access, reporting, course assignment, or related platform access for unpaid invoices, failed payments, payment disputes, or account delinquency. Access may be restored after payment is received and the account is brought current.
If a user has a technical issue, login issue, course access issue, or platform problem, the user should contact CDL2GO support before requesting a refund. CDL2GO will attempt to resolve access problems before making a refund determination.
A technical issue does not automatically create refund eligibility if CDL2GO can reasonably restore access or resolve the issue.
Customers should contact CDL2GO before filing a chargeback or payment dispute so the issue can be reviewed and resolved when possible. Fraudulent, abusive, or unsupported chargebacks may result in account restrictions, access suspension, or other appropriate action.
Refund requests and billing questions should be submitted through the CDL2GO contact page at https://cdl2go.com/contact/. Include the purchaser name, email address, course or product purchased, purchase date, and a brief explanation of the request.